| CODE | EMA5105 | ||||||||||||||||
| TITLE | Designing and Leading Operations | ||||||||||||||||
| UM LEVEL | 05 - Postgraduate Modular Diploma or Degree Course | ||||||||||||||||
| MQF LEVEL | 7 | ||||||||||||||||
| ECTS CREDITS | 5 | ||||||||||||||||
| DEPARTMENT | Faculty of Economics, Management and Accountancy | ||||||||||||||||
| DESCRIPTION | Operations management is an essential part of any organization concerned with creating the products and services upon which we all depend. Creating products and services is the very reason for any organization’s existence, whether that organization be large or small, manufacturing or service, for profit or not for profit. Effective operations management gives the potential to improve revenues and enables goods and services to be produced more efficiently. Operations management is also at the center of so many of multiple changes affecting the business world – changes in customer preference, changes in supply networks brought about by internet-based technologies, changes in what we want to do at work, how we want to work, where we want to work. Therefore, promoting creativity which will allow organizations to respond to so many changes is becoming the prime task of operations managers. It is they who must find the solutions to technological and environmental challenges, the pressures to be socially responsible, the increasing globalization of markets and the difficult-to-define areas of knowledge management. In summary, operations management is important due to several factors: - Operations management oversees the complete operating system of an organization; - Operations management is essential for organizations to manage their daily activities seamlessly; - Operations management controls all the processes and handles issues including design, operation, maintenance, and improvement of the systems; - Operations management helps improve the reputation of an organization and thus has a positive influence on its capability to achieve growth and stability goals; - Operations management ensures that products meet the quality standards and customers’ expectations; - Operations management includes recognizing and optimizing the processes included in the production of services or goods, which can help cut costs; - Operation management motivates the employees toward their roles and improves employee productivity. Study-unit Aims: This unit aims: - To provide an overview of the concepts and principles of operations management, including the role of operations in the overall strategy of an organization; - To develop an understanding of the key functions of operations management, such as product design, process design, capacity planning, quality management, and supply chain management; - To explore various tools and techniques used in operations management, such as linear programming, forecasting, inventory management, and transportation problems; - To examine the impact of technology and innovation on operations management, and how organizations can leverage technology to improve their operations; - To analyze case studies and real-world examples to illustrate the practical applications of operations management principles and techniques; - To develop critical thinking and problem-solving skills that can be applied to operations management challenges. Learning Outcomes: 1. Knowledge & Understanding By the end of the study-unit the student will be able to: - Analyze the fundamental concepts and principles of operations management, including the role of operations in an organization and how it relates to other functional areas and in particular to supply chain operations; - Differentiate the different types of processes used in operations management, such as product design, process design, capacity planning, quality management, and supply chain management; - Appraise the impact of technology and innovation on operations management, and how organizations can leverage technology to improve their operations; - Evaluate the use of different techniques and benchmarking tools to improve operations within an organization; - Plan and propose effective communication strategies to effectively link operations management concepts and issues with stakeholders both inside and outside the organization. 2. Skills By the end of the study-unit the student will be able to: - Examine complex operational problems using various tools and techniques such as linear programming and inventory planning (problem-solving skills); - Appraise how to prioritize tasks and manage time effectively to efficient provide allocation of resources and meeting deadlines (time management skills); - Value effectively communication techniques to link with team members, stakeholders, and customers about operational issues and strategies (communication skills); - Plan long-term strategies to improve operational efficiency, reduce costs, and improve customer satisfaction (strategic thinking); - Integrate collaboration plans into functional areas such as marketing, finance, and human resources to achieve common organizational goals (collaboration skills). Main Text/s and any supplementary readings: Main texts: - SLACK, N., CHAMBERS, S., & JOHNSTON, R. 2010. Operations management. UK: Pearson education. - FITZSIMMONS J.A., FITZSIMMONS, M.J. (2013) Service Management : Operations, Strategy, and Information Technology. McGraw-Hill. - WISNER, TAN and LEONG (2012) 'Principles of Supply Chain Management, A Balanced Approach' (3rd Edition) Supplementary readings: - JOHNSTON, R., CHAMBERS, S., HARLAND, C., & SLACK, N. 2003. Cases in Operation Management. UK: Pearson education. - TAYLOR, B.W.III. 2012. Introduction to Management Science. UK: Pearson education. |
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| STUDY-UNIT TYPE | Independent Study, Lecture & Online Learning | ||||||||||||||||
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The University makes every effort to ensure that the published Courses Plans, Programmes of Study and Study-Unit information are complete and up-to-date at the time of publication. The University reserves the right to make changes in case errors are detected after publication.
The availability of optional units may be subject to timetabling constraints. Units not attracting a sufficient number of registrations may be withdrawn without notice. It should be noted that all the information in the description above applies to study-units available during the academic year 2024/5. It may be subject to change in subsequent years. |
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