Browsing by Author Canhoto, Ana
Showing results 1 to 4 of 4
| Issue Date | Title | Author(s) |
| 2022 | Customer perspectives on the process of co-creation with chatbots | Castillo, Daniela; Canhoto, Ana; Said, Emanuel |
| 2021 | Forced chatbot interactions – investigating the role of customer expectations in assigning attributions for chatbot failure | Castillo, Daniela; Canhoto, Ana; Said, Emanuel |
| 2020 | Service failures in co-created, AI-powered service encounters : exploring customer attribution of responsibility | Castillo, Daniela; Canhoto, Ana; Said, Emanuel |
| 2021 | When chatbots fail - exploring customer responsibility attributions of co-created service failures : an abstract | Castillo, Daniela; Canhoto, Ana; Said, Emanuel |
