Browsing by Author Canhoto, Ana Isabel
Showing results 1 to 4 of 4
Issue Date | Title | Author(s) |
2019 | Customer value co-creation and co-destruction through interactions with AI technologies : a proposed research framework | Castillo, Daniela; Canhoto, Ana Isabel; Said, Emanuel |
2021 | The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective | Castillo, Daniela; Canhoto, Ana Isabel; Said, Emanuel |
2019 | The effect of automated service interactions on customer value – a review and research agenda | Castillo, Daniela; Canhoto, Ana Isabel; Said, Emanuel |
2018 | The impact of web personalisation on consumer attitudes and behaviours : a systematic literature review | Castillo, Daniela; Canhoto, Ana Isabel; Said, Emanuel |