Browsing by Author Terehin, S. E.
Showing results 1 to 1 of 1
| Issue Date | Title | Author(s) |
|---|---|---|
| 2016 | Improving bank’s customer service on the basis of quality management tools | Novokreshchenova, Natalia A.; Novokreshchenova, O. A.; Terehin, S. E. |