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Browsing by Subject Consumer satisfaction -- Malta
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Showing results 1 to 20 of 42
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Issue Date
Title
Author(s)
2020
Assessing the impact of self-service technology (SST) service quality on consumer satisfaction and loyalty : a case in the Maltese retail industry
Camilleri, Rachel (2020)
2014
Audit service quality, client satisfaction and client loyalty : evidence from Malta
Bonavia, Graziella
2005
Beyond the hotel walls : the influence of service quality on loyalty
Chetcuti, Stephanie (2005)
2006
Can the level of complaints predict the level of customer satisfaction in the Water Services Corporation?
Gatt, Anthony (2006)
2021
Churn rates : a comparison between Maltese companies vs i-gaming companies
Muscat, Nigel (2021)
2023
Critical evaluation of the factors in attracting and retaining customer relationship in the local banking industry
Mallia, Gianella (2023)
2020
The customer behaviour and satisfaction levels in a destination wedding in Malta
Cassar, Enya (2020)
2013
Customer experience and engagement : the perspective of a local telecommunications company
Fenech, Ivy Jean
2006
Customer satisfaction : a case study of guest satisfaction at Malta Hilton
Gatt, Nicholas (2006)
2016
Customer satisfaction of boutique accommodation in the Maltese market
Muscat, Danica
2016
Customer switching behaviour in the local supermarket industry
Borg, Miguel
2012
Customers' attitudes towards online banking services: an empirical analysis of the Maltese context
Fenech, Maria Diandra
2020
Digital innovation in the banking industry
Sammut, Waylen (2020)
2023
The effect of e-CRM on customer satisfaction in the banking industry : a case study in Malta
Xuereb, Christiana (2023)
2014
An empirical investigation of customer satisfaction in the Maltese banking industry
Busuttil, Deborah
2015
Exploring user experience as a driver of process innovation
Ivanova, Petya Ivanova (2015)
2010
From corporate credibility to customer loyalty : examining the role of customer trust, commitment and involvement
Mifsud, Jennifer J. (2010)
2020
The impact of foreign workers in Malta’s hospitality industry, with specific reference to front of house service : perception or fact?
Grech, Owen (2020)
2014
The impact of guest satisfaction on expenditure : case study of a superior hotel in Malta
Toroi, Pasi
2016
The impact of the servicescape on customer perceptions of service quality in the hotel industry
Sant, Julia