Browsing by Subject Customer loyalty -- Malta
Showing results 1 to 20 of 20
Issue Date | Title | Author(s) |
2020 | Assessing the impact of self-service technology (SST) service quality on consumer satisfaction and loyalty : a case in the Maltese retail industry | Camilleri, Rachel (2020) |
2014 | Audit service quality, client satisfaction and client loyalty : evidence from Malta | Bonavia, Graziella |
2021 | Churn rates : a comparison between Maltese companies vs i-gaming companies | Muscat, Nigel (2021) |
2019 | Consumer loyalty and switching in e-commerce travel websites | Borg, Nadine |
2023 | Critical evaluation of the factors in attracting and retaining customer relationship in the local banking industry | Mallia, Gianella (2023) |
2013 | Customer experience and engagement : the perspective of a local telecommunications company | Fenech, Ivy Jean |
2004 | Customer service : loyalty and satisfaction | Pace, Fiorella (2004) |
2018 | Determinants of bank selection choices : factors influencing the preference of a bank from a student’s perspective | Theuma, Sara |
2024 | Exploring how brand trust impacts the effects of social media marketing on customer-based brand equity in the airline industry | Lauri, Beppe (2024) |
2017 | Exploring potential improvements to retail banks' CRM systems : a means to increase customer trust and loyalty | Agius, Stephanie |
2010 | From corporate credibility to customer loyalty : examining the role of customer trust, commitment and involvement | Mifsud, Jennifer J. (2010) |
2022 | The impact of gamification features on consumer brand engagement : a study on the Maltese fast-food industry | Vassallo, Manuel (2022) |
2020 | The impact of positive and negative electronic word-of-mouth (eWOM) on the hotel industry | Muscat, Charlene (2020) |
2021 | The implications of social media on customer service in local commercial banks | Brincat, Luke (2021) |
2017 | Key factors prompting customer satisfaction | Micallef, Marvic |
2018 | The role of customer insight in driving customer satisfaction and loyalty | Mifsud Joslin, James |
2024 | The roles and importance of mobile applications for coffee shops in Malta | Fiore, Martina (2024) |
2019 | A study of customer satisfaction in the Maltese personal insurance broking services | Caruana, Yanica |
2019 | A tale of two bars : identifying the main factors affecting bar patronage | Abela, Naomi |
2020 | Wearable technology : user profiling and prospects for customer engagement opportunities in Malta | Borg, Christopher (2020) |