Browsing by Subject Customer services -- Case studies
Showing results 1 to 7 of 7
Issue Date | Title | Author(s) |
1994 | The excellence - business performance link : findings of an empirical study from service based firms in Britain | Caruana, Albert |
1994 | Managing customer expectations of service quality : does it make a difference? | Caruana, Albert; Pitt, Leyland F.; Money, Arthur H. |
2012 | Measuring customer attractiveness | La Rocca, Antonella; Caruana, Albert; Snehota, Ivan |
2020 | Post-transaction phase of logistics customer service in the management of companies providing transport services | Kadlubek, Marta |
2021 | Rationality is service receiver’s trait | Skapska, Elzbieta |
1996-05 | Right first time | Caruana, Albert |
1997 | Right first time in service : a checklist of best practice and the link to performance | Caruana, Albert; Pitt, Leyland F. |