Browsing by Subject Online chat groups
Showing results 1 to 5 of 5
| Issue Date | Title | Author(s) |
| 2008 | Conversation analysis of online chatroom interactions : a case | Marsh, Alan |
| 2021 | The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective | Castillo, Daniela; Canhoto, Ana Isabel; Said, Emanuel |
| 2021 | Forced chatbot interactions – investigating the role of customer expectations in assigning attributions for chatbot failure | Castillo, Daniela; Canhoto, Ana; Said, Emanuel |
| 2010 | SemChat : handling semantics in chat conversations | Cortis, Keith (2010) |
| 2020 | Service failures in co-created, AI-powered service encounters : exploring customer attribution of responsibility | Castillo, Daniela; Canhoto, Ana; Said, Emanuel |
