Skip navigation
Home
Browse
Communities
& Collections
Browse Items by:
Author
Title
Subject
Issue Date
Material Type
Language
Access Rights
Help
OAR@UM Help
FAQs
OAR@UM Policies
Submission Forms
Sign on to:
My OAR@UM
OAR@UM
Browsing by Subject SERVQUAL (Service quality framework)
Jump to:
0-9
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
or enter first few letters:
Sort by:
title
issue date
submit date
In order:
Ascending
Descending
Results/Page
5
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
Authors/Record:
All
1
5
10
15
20
25
30
35
40
45
50
Showing results 1 to 20 of 29
next >
Issue Date
Title
Author(s)
2000
Assessment of the three-column format SERVQUAL : an experimental approach
Caruana, Albert
;
Ewing, Michael T.
;
Ramaseshan, Balasubramanian
2016
Attracting tourists from Finland : a focused study of the perceptions Finnish tourists have of the service and attractions of Malta
Huhanantti, Katja Helena
2023
Beyond surveys : leveraging automated text analysis of travellers’ online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph M.
;
Duncan, Sherese
;
Pitt, Christine
;
Pitt, Leyland
;
Caruana, Albert
1997
A comparison of the users' opinions of the services provided by Zammit Clapp Hospital.
Camilleri, Josef
2016
Customer satisfaction of boutique accommodation in the Maltese market
Muscat, Danica
2021
Digital banking in Northern India : the risks on customer satisfaction
Kaur, Baljinder
;
Sood, Kiran
;
Grima, Simon
;
Rupeika-Apoga, Ramona
2020
eCRM for a telecoms service provider : study and proposal
Borg, Stuart
1999
Expectations about management consultancy services : testing the assumption of equivalence across Australian and Singaporean firms
Caruana, Albert
;
Ramaseshan, Balasubramanian
;
Ewing, Michael T.
;
Rouhani, Fariba
2020
The gaps in the quality of hotel services in Poland
Mazurek-Kusiak, Anna
;
Sawicki, Boguslaw
2016
The impact of the servicescape on customer perceptions of service quality in the hotel industry
Sant, Julia
2016
Improving bank’s customer service on the basis of quality management tools
Novokreshchenova, Natalia A.
;
Novokreshchenova, O. A.
;
Terehin, S. E.
2016
An investigation into the challenges of small businesses in the fine dining sector
Sammut, Francesca
2016
An investigation into the service operations strategy of an SME : a case study
Muscat, Elaine
2016
Is there a link between service quality and corporate reputation in the real estate business in Malta? : a study of the real estate business and the perceptions of its customers
Piscopo, Isabel
1996
Patient expectations and perceptions of Malta's public and private hospital care service quality.
Camilleri, David
2018
Quality certification and customer satisfaction
Sutawidjaya, Ahmad Hidayat
;
Mochtar, I. L.
;
Nawangsari, Lenny Ch.
2017
The relationship between investor appropriateness and service quality expectations in the local financial services sector
Bugeja, Roderick
2019
The relationship between service quality and customer satisfaction of airline passengers : an empirical study on Air Malta plc.
Frendo, Yanica
2015
The relationship between user generated content and perceptions of service quality and customer value : a study
Schembri, Claire
2016
A service quality analysis of English Foreign Language Russian students : a Malta case study
Shakirova, Renata