Supply chain digitization using GS1 standards : research results

Abstract

PURPOSE: Assessment of the level of products and services offered by the GS1 Poland organization to its customers - companies-participants of the GS1 system. Assessment of the needs of companies - customers of the GS1 system in relation to the solution provider - the GS1 organization.

DESIGN/METHODOLOGY/APPROACH: The research was a direct interview. It was conducted with an expert - representative of the company: owner/manager, manager/specialist. The survey covered 775 companies that are members of GS1 Poland.

FINDINGS: Digitization of the supply chain is mainly related to the use of barcodes. The most useful digital tool is My GS1. The companies-participants of the system expect in the future from GS1 organizations first of all individual approach and increase of the number of educational actions.

PRACTICAL IMPLICATIONS: The obtained assessment constitutes a ranking of popularity of solutions in the offer of GS1 Poland organization. Understanding expectations of companies-participants of GS1 system will allow to improve existing products and services, as well as introduce new ones - expected by market.

ORIGINALITY/VALUE: The presented results fill a gap in the form of a lack of published research on supply chain digitalization in the Polish logistics market.