E-administration in Polish enterprises in 2004-2019

Abstract

PURPOSE: The publication’s main objective is to evaluate the degree of e-administration in Polish enterprises in 2004-2019. It was assumed that the discussed issue’s most crucial notion that requires consideration is the actual use of e-administration by enterprises in Poland.

DESIGN/METHODOLOGY/APPROACH: Review of domestic and foreign literature and then statistical analysis of the existing data furnished by Statistics Poland (formerly known as Central Statistical Office) for the period 2004-2019 on e-government in Polish companies.

FINDINGS: In the analyzed period, the enterprises’ use of e-administration services remained at a very high level in most distinguished sections. Furthermore, online contact with public administration was used by enterprises for the following purposes, information acquisition, form downloading and filing as well as submission of bids in the electronic public procurements system. E-administration is not developing in Poland as quickly and dynamically as in other European countries, but it has an upward trend.

PRACTICAL IMPLICATIONS: In the authors’ opinion, the presentation of e-administration by enterprises in the analyzed period can become a factor that stimulates the action of public bodies in Poland in the scope of broadly understood e-administration.

ORIGINALITY/VALUE: The doctrine features few analogous papers in Polish and English. The presented paper fills a gap in the literature by getting the reader acquainted with the use of e-administration by Polish enterprises in 2004-2019.