Assessment and effectiveness of e-learning and students’ satisfaction with online classes : the example of Polish universities

Abstract

PURPOSE: The article is an attempt to assess the effectiveness of e-learning as well as the satisfaction of students with online learning.

DESIGN/METHODOLOGY/APPROACH: The study was conducted in 2021 on a random sample of 1203 students of chosen Polish universities. The methods used in the study was CAWI. In the first stage of the analysis attempts were made to define the variables influencing the effectiveness of e-learning as well as the degree of the satisfaction of students with the online classes.

FINDINGS: The studies demonstrate a close correlation between the student's satisfaction with e-learning and the lecturer's involvement in the classes, good support and functioning of the university's ICT system, an technical and methodological preparation of the university for the implementation of e-learning.

PRACTICAL IMPLICATIONS: The results of the research show clearly that authorities should put emphasis on good support and functioning of their university's ICT system, on technical and methodological preparation and on lecturer's involvement in the classes conducted, because it will result in a higher degree of student satisfaction with e-learning. These variables should also be systematically monitored and analysed as this would be mutually beneficial for both university and students and would contribute to the effectiveness of distance learning.

ORIGINALITY/VALUE: A set of variables that affect students’ satisfaction was identified and the strength of influence between endogenous variables was shown.