The cloud computing adoption in higher learning institutions in Kenya : hindering factors and recommendations for the way forward

Abstract

Cloud computing technology has revolutionized the delivery of computing services to the consumers as customized services on demand making them cost effective and resource efficient. However, various challenges hinder the adoption of this technology, especially in educational institutions. This paper explores the factors that information technology (IT) leaders consider to be impeding the adoption of cloud-computing in institutions of higher learning in Kenya. A quantitative investigation using an online questionnaire was used to conduct this study in the 69 accredited universities and colleges in Kenya. The study findings were statistically analyzed to rank the level of influence of the factors that under investigation. The key factors identified as hindering the adoption of cloud computing include concerns about the reliability of Cloud Service providers and lack of skills in cloud computing. Also, there are concerns about inadequate support and training from Cloud Service providers and government policies on cloud computing, data security and confidentiality. Role based training for Cloud services users, proactive management of Cloud services and implementation of information systems governance policies are recommended to address these concerns. These recommendations have been discussed and consolidated into a framework for adoption of cloud computing that can also be applied by educational institutions in other developing countries to assist the key stakeholders in guiding their decision-making process on adoption of cloud computing. Although the study is limited to accredited universities and colleges in Kenya, it comes at a convenient time when the Kenyan government is launching e-learning in all public primary schools. There is however not much research that had been done especially on cloud computing in Kenyan educational institutions. This study, therefore, adds new insights on what needs to be considered and addressed to facilitate the adoption of cloud computing in institutions of higher education.