OrgRes diagnostic tool for organizational resilience : the case of a Polish aviation company during the pandemic

Abstract

PURPOSE: The purpose of the research paper was to redevelop the OrgRes Diagnostic tool in order to improve and make it more precise. It was originally developed in partnership with the Resilience Expert Advisory Group (REAG) in Australia and Resilient Organizations in New Zealand. The OrgRes Diagnostic tool allows to determine (measure) the only initial state of organizational resilience of individual organizations or particularly their departments.

DESIGN/METHODOLOGY/APPROACH: A Methodology of the survey is based on a questionnaire with twenty six questions used for more effective and precise assessing the potential of resilience measures such as: leadership & culture, change ready and networks & relationships. The results of the analyses were subject of two in-depth interviews for better explanation of the findings. Due to the specific situation during the shutdown of the Polish aviation industry, the survey was directed at the personnel of a selected Polish commercial air transport operator in order to obtain statements describing the potential of resilience to the crisis caused by the outbreak of the COVID19 pandemic.

FINDINGS: Therefore, main finding of the survey proves that, the redevelopment of the OrgRes Diagnostic tool allows managers to assess the potential of resilience measures such as, leadership and culture, change ready and networks and relationships in more effective and precise way. Additionally, two sub-measures related to the key resilience capabilities of the organization were identified.

PRACTICAL IMPLICATIONS: The paper also presents values and benefits that companies can obtain by adopting the improved tool to combat COVID-19, mainly boosting the organizational resilience and minimizing the pandemic risk.

ORIGINALITY/VALUE: The redeveloped tool is so versatile that it can also be used as measure of resilience potential in other organizations for comparison purposes. The key objective of the study was to identify particularly sensitive areas in the company that require immediate improvement. Their further neglect will result in the deterioration of the company's resilience potential.