Model of improving communication competences of managers

Abstract

PURPOSE: The article presents the factors and their interrelationships that influence the development of communication skills of future managers. The main goal of the article is to develop a model explaining the development of communicativeness.

DESIGN/METHODOLOGY/APPROACH: The research was conducted in 2014-2015 on a group of 593 students. The survey method was used, and the validated self-assessment questionnaire was the research tool. The Mann-Whitney-Wilocxon test and the Kruskal-Wallis test were used to analyze the factors influencing the level of managerial competences. To examine the relationship between the selected competences, selected multivariate statistical techniques such as regression analysis and cluster analysis using the Ward method were used.

FINDINGS: The presented model of multiple regression showed that the studied social competences are strongly and positively correlated with communicativeness.

PRACTICAL IMPLICATIONS: Knowing the factors that influence the development of future managers' communication skills can lead to accelerated skills acquisition. On the other hand, the developed model of improving communicativeness shows the relationship between these factors.

ORIGINALITY/VALUE: The main value of the article is the developed statistical model that reflects the stages of development of managers' communicativeness.