Please use this identifier to cite or link to this item:
https://www.um.edu.mt/library/oar/handle/123456789/115993| Title: | The national helpline during the COVID-19 pandemic : a pillar of support for the public |
| Authors: | Vella Bonanno, Patricia Azzopardi, Miriam J. Bajada, Fabio Brincat, Elena Cachia, Owen Cassar, Tonio Galea, Antoine Galea, Miriam Galea Sillato, Miguel Karlsson, Francesca Mallia, Cynthia Marie Mangion, Shaun Peplow, Marianne Powell, Antoinette Sammut, Frankie Spiteri, Joann |
| Keywords: | COVID-19 (Disease) Public health -- Malta Public health administration -- Malta COVID-19 Pandemic, 2020- -- Malta National health services -- Malta |
| Issue Date: | 2023 |
| Publisher: | Malta Association of Public Health Medicine (MAPHM) |
| Citation: | Vella Bonanno, P., Azzopardi, M.J., Bajada, F., Brincat, E., Cachia, O., Cassar, T.,…Spiteri, J. (2023). The National Helpline during the COVID-19 Pandemic: a pillar of support for the public. Improving Health and Well-being: an integrated societal approach Symposium, Msida. https://virtual.oxfordabstracts.com/#/event/public/4615/submission/11 |
| Abstract: | Soon after the onset of the COVID-19 pandemic in Malta in March 2020, the number of calls from the public escalated so much that a helpline service, Helpline 111, was set at a private call centre. Calls from the public were answered by a team of trained agents, supported onsite by officials from the Public Health Response Team. The reasons for the calls varied and guidelines for answering the calls were continuously updated in line with the current standards and mitigation measures. |
| URI: | https://www.um.edu.mt/library/oar/handle/123456789/115993 |
| Appears in Collections: | Scholarly Works - FacHScHSM |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| The_national_helpline_during_the_COVID_19_pandemic.pdf | 370.99 kB | Adobe PDF | View/Open |
Items in OAR@UM are protected by copyright, with all rights reserved, unless otherwise indicated.