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https://www.um.edu.mt/library/oar/handle/123456789/118068
Title: | Citizen satisfaction and influential factors of e-government services during the COVID-19 crisis : a Turkish case study |
Authors: | Akyıldız, Fulya Can, İlker |
Keywords: | Internet in public administration -- Turkey COVID-19 Pandemic, 2020- -- Influence COVID-19 Pandemic, 2020- -- Turkey Consumer satisfaction Public administration -- Data processing Government communication systems -- Turkey |
Issue Date: | 2023-06 |
Publisher: | ACADlore |
Citation: | Akyıldız, F., & Can, I. (2023). Citizen satisfaction and influential factors of e-government services during the COVID-19 crisis : a Turkish case study. Journal of Corporate Governance, Insurance and Risk Management, 10(1), 9-20. |
Abstract: | This study aimed to evaluate citizen satisfaction with e-Government (eGov) services in Turkey amid the COVID-19 pandemic and identify the key factors influencing satisfaction levels. Data were collected from a random sample of 396 citizens residing in Usak, Turkey, who utilized eGov services throughout the crisis. Factor analysis and multiple linear regression methods were employed to examine the gathered data. The results revealed that the performance of eGov services and citizens' trust in the government were significant predictors of satisfaction with eGov services in the context of a pandemic. These findings offer valuable insights into enhancing eGov implementation in Turkey and suggest potentially beneficial strategies for nations with similar eGov infrastructures and socio-economic development. The broader implications of these findings for both practical applications and future research are subsequently explored in this study. |
URI: | https://www.um.edu.mt/library/oar/handle/123456789/118068 |
Appears in Collections: | JCGIRM, Volume 10, Issue 1, 2023 |
Files in This Item:
File | Description | Size | Format | |
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JCGIRM10(1)A2.pdf | 1.29 MB | Adobe PDF | View/Open |
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