Enhancing Malta customs intelligence unit effectiveness to combat fraud and contraband : a case study

Abstract

Purpose: The purpose of this study is to enhance the effectiveness of the Customs Intelligence Services through the application of knowledge management processes and routines. Design/Methodology/approach: For the purpose of this study, a qualitative approach for the collection of primary data was adopted. Primary data was collected through semi-structured interviews and focus group sessions. For data analysis, grounded theory was used. The grounded theory approach provides a systematic procedure for data collection. Findings: The findings suggest that the intelligence process adopted by the Customs Intelligence Services for risk analysis has enabled it to become more effective in its operations. Results attained are encouraging but can be improved. The Department must work harder to achieve even better results. This may be achieved through enhancing its human resources capabilities, especially at the Customs Intelligence Services and strategically capitalise on knowledge owned. Research limitations/implications: A research limitation is that the author as a former member of the Customs Intelligence Services, tends to view things from the employee perspective. Though this is a constraint, the utmost was done to eliminate such bias in this research. Practical implications: The recommendations, based on data collected and the literature review can assist management address the shortcomings identified. Originality/Value: Although knowledge management is a highly topical issue in business and related fields, there remains much ambiguity as to its nature and its theoretical basis, when it comes to the Customs operations. This is due to the lack of empirical studies on the relationship between knowledge management and Customs procedures.