Please use this identifier to cite or link to this item:
https://www.um.edu.mt/library/oar/handle/123456789/122816| Title: | The relationship between trust and confidence and customer satisfaction : the case of the Maltese water utility |
| Authors: | Caruana, Joseph (2006) |
| Keywords: | Water Services Corporation (Malta) Government corporations -- Malta Customer relations -- Malta Consumer satisfaction -- Malta |
| Issue Date: | 2006 |
| Citation: | Caruana, J. (2006). The relationship between trust and confidence and customer satisfaction: the case of the Maltese water utility (Diploma long essay). |
| Abstract: | Customer satisfaction can be analysed through a range of variables. In this work, the author analyses the Customer satisfaction of the Water Services Corporation through trust and confidence. the results analysed were collected by means of a scientific questionnaire. the results obtained compared with the literature search are satisfactory and indicate that customers have trust in the Water Services Corporation and also are confident in its officers. |
| Description: | DIP.WATER OP.MANGT. |
| URI: | https://www.um.edu.mt/library/oar/handle/123456789/122816 |
| Appears in Collections: | Dissertations - InsES - 1994-2013 |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| DIP.WATER OP.MANGT._Caruana_Joseph_2006.pdf Restricted Access | 3.66 MB | Adobe PDF | View/Open Request a copy |
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