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  2. Institute of Earth Systems
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  4. Dissertations - InsES - 1994-2013
Please use this identifier to cite or link to this item: https://www.um.edu.mt/library/oar/handle/123456789/122816
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dc.date.accessioned2024-05-27T12:40:42Z-
dc.date.available2024-05-27T12:40:42Z-
dc.date.issued2006-
dc.identifier.citationCaruana, J. (2006). The relationship between trust and confidence and customer satisfaction: the case of the Maltese water utility (Diploma long essay).en_GB
dc.identifier.urihttps://www.um.edu.mt/library/oar/handle/123456789/122816-
dc.descriptionDIP.WATER OP.MANGT.en_GB
dc.description.abstractCustomer satisfaction can be analysed through a range of variables. In this work, the author analyses the Customer satisfaction of the Water Services Corporation through trust and confidence. the results analysed were collected by means of a scientific questionnaire. the results obtained compared with the literature search are satisfactory and indicate that customers have trust in the Water Services Corporation and also are confident in its officers.en_GB
dc.language.isoenen_GB
dc.rightsinfo:eu-repo/semantics/restrictedAccessen_GB
dc.subjectWater Services Corporation (Malta)en_GB
dc.subjectGovernment corporations -- Maltaen_GB
dc.subjectCustomer relations -- Maltaen_GB
dc.subjectConsumer satisfaction -- Maltaen_GB
dc.titleThe relationship between trust and confidence and customer satisfaction : the case of the Maltese water utilityen_GB
dc.typediplomaen_GB
dc.rights.holderThe copyright of this work belongs to the author(s)/publisher. The rights of this work are as defined by the appropriate Copyright Legislation or as modified by any successive legislation. Users may access this work and can make use of the information contained in accordance with the Copyright Legislation provided that the author must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the prior permission of the copyright holder.en_GB
dc.publisher.institutionUniversity of Maltaen_GB
dc.publisher.departmentInstitute of Earth Systemsen_GB
dc.description.reviewedN/Aen_GB
dc.contributor.creatorCaruana, Joseph (2006)-
Appears in Collections:Dissertations - InsES - 1994-2013

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