Please use this identifier to cite or link to this item:
https://www.um.edu.mt/library/oar/handle/123456789/123987
Title: | Ethical considerations of service organizations in the information age |
Authors: | Camilleri, Mark Anthony Zhong, Lina Rosenbaum, Mark S. Wirtz, Jochen |
Keywords: | Business ethics Service industries Business etiquette Business -- Research |
Issue Date: | 2024 |
Publisher: | Taylor and Francis |
Citation: | Camilleri, M.A., Zhong, L., Rosenbaum, M.S. & Wirtz, J. (2024). Ethical considerations of service organizations in the information age. The Service Industries Journal, 10.1080/02642069.2024.2353613 |
Abstract: | Few researchers sought to identify the most popular themes of study that promote ethical leadership in service organizations. This paper addresses this knowledge gap in the academic literature. Its research objectives are threefold: (i) Firstly, it identifies and extracts high impact articles on service ethics published in the last five years; (ii) Secondly, it presents the results from a thematic analysis, to shed light on research paradigms and areas of study focused on this topic; (iii) Thirdly, it advances theoretical and practical implications. In sum, this article raises awareness on ethical and social responsibilities of service organizations in an age where they are utilizing disruptive technologies, including artificial intelligence (AI), big data and analytics, as well as with sharing economy platforms, among others. The findings indicate that they are expected to conduct sustainability accounting, reporting and assurance of their environmental, social and governance (ESG) performance, to prove their legitimacy with stakeholders, among other responsibilities. |
URI: | https://www.tandfonline.com/doi/full/10.1080/02642069.2024.2353613 https://www.um.edu.mt/library/oar/handle/123456789/123987 |
Appears in Collections: | Scholarly Works - FacMKSCC |
Files in This Item:
File | Description | Size | Format | |
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Ethical considerations of service organizations in the information age - SIJ.pdf | Open access article | 943.41 kB | Adobe PDF | View/Open |
Business ethics theoretical bases.png | Business ethics theories | 131.44 kB | image/png | View/Open |
Research themes business ethics.png | Business ethics research themes | 47.85 kB | image/png | View/Open |
Research fields business ethics.png | Business ethics fields of study (in the information age) | 81.18 kB | image/png | View/Open |
Business ethics theories and definitions.pdf | Business ethics theories and definitions | 805.28 kB | Adobe PDF | View/Open |
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