The association between organizational cynicism and organizational citizenship behavior : a case study

Abstract

The continuation of business activities is possible with motivated and dedicated employees. In this sense, the notion that an organization is devoid of honesty and negative feelings regarding an organization are important because they tend to manifest as the display of abuse and criticism in line with such convictions and emotions and determine organizational citizenship behavior. The objective of this study is to determine the association between organizational cynicism attitudes and organizational citizenship behavior manifestations and corrective measures to be taken by administrators aware of the current status in their enterprises. Within this objective and target, a survey was implemented to the employees of a total of 637 five-star tourism enterprises operating in Antalya province and it has been determined that there is a significant difference between the levels of organizational cynicism and organizational citizenship behavior.