Professional competence and service innovation in higher education institutions in central Java, Indonesia

Abstract

This study analyzed the effect of salary satisfaction, work satisfaction, and career development satisfaction on commitment to face changes. Furthermore, this study examined the effect of the commitment to organizational learning, professional competence, service innovation, and organizational performance. The population of this study was 2,216 lecturers in 20 private universities in Central Java, and the taken sample was 220 respondents. The data were analyzed using Structural Equation Model (SEM) with Amos software version 21. The results showed that the models were mostly fit to the data. The salary satisfaction, work satisfaction, and career development satisfaction had a positive and significant effect on organizational performance. In addition, the commitment to face changes, organizational learning, professional competence, and service innovation had a positive and significant effect on organizational performance. However, the career development satisfaction had no effect on commitment to face changes, whereas the organizational learning had no effect on service innovation.