The performance management and appraisal in higher education

Abstract

The performance appraisal (PA) is one of the performance management tools that is widely used to measure the productivity of academic employees in different contexts. Therefore, this paper has two main objectives. Firstly, it critically reviews the extant literature on performance management, including; Kaplan and Norton’s Balanced Scorecard Approach, among others. Secondly, it presents a qualitative research that explores the performance appraisal system in a higher education institution. The researcher has conducted semi-structured interview sessions with academic employees to analyse their opinions and perceptions toward their annual PA. The research participants revealed the costs and benefits of their PA exercise. They were aware that their educational leaders could pragmatically employ the PA’s metrics to improve their performance outcomes, in terms of stakeholder engagement, internal processes, organisational capacity and innovation, among other areas. This research implies that the PA instrument could lead to significant benefits for both the institution as well as for the personal development of individual academics.