Breaking barriers through managing change: an empirical holistic change management model to promote competitive capabilities, chrough a criple bottom-line sustainable perspective across the supply chain

Abstract

The research derives a change management model for SMEs and large businesses within the Maltese context to build and refine on the current change management literature, with its models and best practices, based on a qualitative multiple case study approach. The research has the following list of objectives, so as to establish: the strategic management of change within the overall business strategic management approach; the need and the drivers for change management; the context required to enable an effective and efficient change management approach; the barriers/ resistance to change; the readiness to change to avoid failures and/or conflicts at all management levels; the role of technology as an enabler to change; a comprehensive change management model based on a process management approach to cater for the change and its lifecycle; and the key competitive capabilities. The research also includes a comprehensive but concise review of the literature related to change management key seminal and current innovative techniques and furthermore situates the emerged theory with its framework with the current key models within the literature, so as to derive the research significance and its contribution.