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Title: | Exploring the behavioral intention to use e-government services : validating the unified theory of acceptance and use of technology |
Authors: | Camilleri, Mark Anthony |
Keywords: | Internet users -- Psychology Human-computer interaction Information behavior Information technology -- Psychological aspects Human behavior Attitude (Psychology) Internet in public administration Political participation -- Computer network resources Electronic government information |
Issue Date: | 2019-02-09 |
Publisher: | International Association for Development of the Information Society |
Citation: | Camilleri, M. A. (2019). Exploring the behavioral intention to use e-government services : validating the unified theory of acceptance and use of technology. In P. Kommers, W. Hui, P. Isaias & I. Tomayess (Eds.), 9th International Conference on Internet Technologies & Society, Lingnan University, Hong Kong (February 2019), International Association for Development of the Information Society. |
Abstract: | This study explores the online users’ behavioral intention to utilize the governments’ websites and their electronic services. The research methodology validates the measuring items from the unified theory of acceptance and use of technology (UTAUT) to better understand the participants’ attitudes toward their performance expectancy, effort expectancy, social norms, facilitating condition and behavioral intention to use the electronic government (e-gov) services. The findings from the structural equations modeling approach reported a satisfactory fit for this study’s research model. The results suggest that there were highly significant, direct effects from the UTAUT constructs, where the utilitarian motives predicted the online users’ behavioral intentions to use e-gov. Moreover, there were significant moderating influences from the demographic variables, including age, gender and experiences that effected the individuals’ usage of the governments’ online services. In conclusion, this contribution identifies its limitations and suggests possible research avenues to academia. |
URI: | https://www.um.edu.mt/library/oar//handle/123456789/38830 |
ISSN: | 16463692 16457641 |
Appears in Collections: | Scholarly Works - FacMKSCC |
Files in This Item:
File | Description | Size | Format | |
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egov Unified Theory of Acceptance and Use of Technology.pdf | Empirical paper | 448.89 kB | Adobe PDF | View/Open |
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