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| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Baldacchino, Godfrey | - |
| dc.date.accessioned | 2019-04-08T16:56:20Z | - |
| dc.date.available | 2019-04-08T16:56:20Z | - |
| dc.date.issued | 1995 | - |
| dc.identifier.citation | Baldacchino, G. (1995). Total quality management in a luxury hotel : a critique of practice. International Journal of Hospitality Management, 14(1), pp. 67-78. | en_GB |
| dc.identifier.issn | 02784319 | - |
| dc.identifier.uri | https://www.um.edu.mt/library/oar//handle/123456789/42110 | - |
| dc.description.abstract | Total quality management (TQM) has become popular in the hospitality industry. It proposes to elicit the cooperation and loyalty of employees in the pursuit of corporate goals via an educational, empowering and positively rewarding relationship entered into by staff with their subordinates. But is the outcome of a TQM programme 'in synch' with its appealing rhetoric? This hotel case study of TQM practice offers insights into the problems which can arise when there is apparently only lip service paid to the corporate programme, and a naive interpretation attached to 'employee resource- fulness'. | en_GB |
| dc.language.iso | en | en_GB |
| dc.publisher | Pergamon Press | en_GB |
| dc.rights | info:eu-repo/semantics/restrictedAccess | en_GB |
| dc.subject | Total quality management | en_GB |
| dc.subject | Hospitality industry -- Quality control | en_GB |
| dc.subject | Hotel management | en_GB |
| dc.subject | Consumer cooperatives | en_GB |
| dc.title | Total quality management in a luxury hotel : a critique of practice | en_GB |
| dc.type | article | en_GB |
| dc.rights.holder | The copyright of this work belongs to the author(s)/publisher. The rights of this work are as defined by the appropriate Copyright Legislation or as modified by any successive legislation. Users may access this work and can make use of the information contained in accordance with the Copyright Legislation provided that the author must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the prior permission of the copyright holder. | en_GB |
| dc.description.reviewed | peer-reviewed | en_GB |
| dc.publication.title | International Journal of Hospitality Management | en_GB |
| Appears in Collections: | Scholarly Works - FacArtSoc | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| baldacchino1995.pdf Restricted Access | 758.43 kB | Adobe PDF | View/Open Request a copy |
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