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DC Field | Value | Language |
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dc.contributor.author | Riyadi, Selamet | - |
dc.date.accessioned | 2019-10-21T08:11:42Z | - |
dc.date.available | 2019-10-21T08:11:42Z | - |
dc.date.issued | 2019 | - |
dc.identifier.citation | Riyadi, S. (2019). Influence between banking service quality and brand image against customer relationship and loyalty in Sharia bank. European Research Studies Journal, 22(3), 322-342. | en_GB |
dc.identifier.issn | 11082976 | - |
dc.identifier.uri | https://www.um.edu.mt/library/oar/handle/123456789/47667 | - |
dc.description.abstract | Purpose: The study aims to analyze the influence of bank service quality, brand image and bank image in relation to its priority customer and the implications of a Sharia bank. Design/Methodology/Approach: The study used a combination of quantitative and qualitative research methodology. Quantitative research is a systematic study of the parts and phenomena and their relationships while qualitative research is known as a research method that aims to develop new ideas and study the phenomenon in detail, like the Structural Equation Modeling (SEM). Findings: Based on the SEM estimation conducted on banking service quality variables, brand image, bank image, customer relationship and customer loyalty, it is found that not all the exogenous variables affect the endogenous variables. Banking service quality and bank image significantly influence customer relationship, while brand image has no significant effect on customer relationship. Bank image, brand image and customer relationship significantly influence customer loyalty, while banking service quality has no significant effect on customer loyalty. Practical Implication: Future researches in breaking down of this construct, into sub-categories of DSR will be interesting and could provide valuable knowledge to the understanding more in-depth view of DSR. Moreover, future research can aim to investigate the impact of DSR on other customers’ perceptions and factors such as corporate image, customer satisfaction, and so on. Lastly, since DSR can affect customer trust and brand equity differently, potential researches could analyze how a firm’s DSR initiative can impact on customer trust and brand equity for the different cultural contexts of global markets. | en_GB |
dc.language.iso | en | en_GB |
dc.publisher | University of Piraeus. International Strategic Management Association | en_GB |
dc.rights | info:eu-repo/semantics/openAccess | en_GB |
dc.subject | Banks and banking -- Religious aspects -- Islam | en_GB |
dc.subject | Bank management -- Indonesia | en_GB |
dc.subject | Banks and banking -- Indonesia | en_GB |
dc.subject | Banking law -- Indonesia | en_GB |
dc.subject | Banking law (Islamic law) -- Indonesia | en_GB |
dc.subject | Banks and banking -- Islamic countries | en_GB |
dc.title | Influence between banking service quality and brand image against customer relationship and loyalty in Sharia bank | en_GB |
dc.type | article | en_GB |
dc.rights.holder | The copyright of this work belongs to the author(s)/publisher. The rights of this work are as defined by the appropriate Copyright Legislation or as modified by any successive legislation. Users may access this work and can make use of the information contained in accordance with the Copyright Legislation provided that the author must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the prior permission of the copyright holder. | en_GB |
dc.description.reviewed | peer-reviewed | en_GB |
dc.publication.title | European Research Studies Journal | en_GB |
Appears in Collections: | European Research Studies Journal, Volume 22, Issue 3 |
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File | Description | Size | Format | |
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Influence between Banking Service Quality and Brand Image Against Customer Relationship and Loyalty in Sharia Bank.pdf | 357.71 kB | Adobe PDF | View/Open |
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