A systematic review of how family-friendly measures affect the employees’ performance in higher education institutions

Abstract

This research aims to establish whether family-friendly measures implemented by higher education institutions affect the academic and administrative staff by evaluating any possible repercussions on their performance. To achieve this primary objective, a systematic review of the literature between academic and administrative staff within higher education institutions was conducted. The systematic review I carried out reviewed both qualitative and quantitative studies. A summary of the results of 49 articles was formulated in a table which gives an indication of the analysis. Several studies indicated that working from home could have a negative impact on the employees as it may lead to work-family conflicts. Findings show that when employees have a good work-life balance this leads to higher job performance and a reduction in turnover and absenteeism. However, this study highlights that family-friendly measures have both positive and negative implications on the employees’ performance. In addition, it was discovered that there are positive family-friendly measures which are still not being implemented by the institutions. As a conclusion to this study, a number of recommendations were formulated. One recommendation is that these positive measures consideration should be given to the stressful nature of the current times. It is also important that any family-friendly measures implemented by the institution are communicated well to their employees so as to avoid misunderstandings and conflicts of interest. Finally, such measures should be discussed with the employees to make sure every employee can benefit equally.