The effectiveness of in-house training for accountants : a case study

Abstract

PURPOSE: This study aims to describe the current in-house training practices within a case accountancy firm, and to explore its effectiveness from both the employer’s and employees’ point of view. It also explores how different employer’s and employees’ training expectations are aligned to the satisfaction of both parties.

DESIGN: In this case study, a mixed methods approach was adopted. In fact, qualitative data was collected through semi-structured interviews (n = 4) with senior training representatives within the Firm, and quantitative data was collected through web-based questionnaires (n = 80) sent to its accountancy employees.

FINDINGS: This study has identified several in-house training methods used within the Case Firm, the method of determining training needs and objectives, and the different training content according to each line of service. It also analysed the selection of trainers and trainees, training schedule, training facilities and audio-visuals used in training. Moreover, it was found that both the employer and employees find the in-house training provided as effective, and its evaluation is mainly done through feedback by employees and review of the employees’ work. Also, training requests by employees are well-considered as to satisfy their training expectations. Lastly, it is expected that the Firm’s in-house training will be continued and improved.

CONCLUSION: The findings show how different lines of service within the Case Firm use different in-house training practices, according to their needs. It is also concluded that the in-house training being provided for accountants within the Case Firm is effective from both the employer’s and employees’ point of view. Nonetheless, it was found that alignment of training expectations is taken very seriously in the Case Firm.

VALUE: This dissertation suggests areas for improvement to increase the effectiveness of the in-house training programmes offered by the Case Firm. It also provides recommendations to other firms on how to best formulate and maintain their own in-house training programmes for better effectiveness.