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DC Field | Value | Language |
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dc.contributor.author | Romanova, Inna | - |
dc.contributor.author | Grima, Simon | - |
dc.contributor.author | Spiteri, Jonathan V. | - |
dc.contributor.author | Dalli Gonzi, Rebecca | - |
dc.date.accessioned | 2021-04-12T08:55:40Z | - |
dc.date.available | 2021-04-12T08:55:40Z | - |
dc.date.issued | 2019 | - |
dc.identifier.citation | Romanova, I., Grima, S., Spiteri, J., & Dalli Gonzi, R. (2019). A study of alternative and FinTech payment solutions for airlines. International Journal of Finance, Insurance and Risk Management, 9(3-4), 132-149. | en_GB |
dc.identifier.uri | https://www.um.edu.mt/library/oar/handle/123456789/73410 | - |
dc.description.abstract | Purpose: Revolutionary changes in the global economy, together with the development of FinTech and digital-oriented customer preferences, create new opportunities for airline companies in offering innovative solutions for customers, through online and mobile payment methods offered for flight bookings. Design/Methodology/Approach: The research is based on the analysis of structured survey data collected from a questionnaire based on customer satisfaction and perception of payment methods conducted with passengers. An empirical analysis of publicly available information was conducted on the payment options offered by the airlines to passengers. Findings: The analysis of the payment methods available shows different options provided by the leading CEE airlines from the most conservative to the most innovative offering the possibility to pay using FinTech payment solutions. Practical Implications: Development of FinTech and growing competition is an opportunity for airlines to increase their competitiveness through the improvement of customer satisfaction, adapting payment methods to the needs of passengers without substantial investments. Originality/Value: With this study, we aim to investigate the payment methods offered by the top ten Central and Eastern European (CEE) airlines and to discuss this in light of consumer choices and preferences. | en_GB |
dc.language.iso | en | en_GB |
dc.publisher | ISMASYSTEMS Scientific Research | en_GB |
dc.rights | info:eu-repo/semantics/openAccess | en_GB |
dc.subject | Airlines | en_GB |
dc.subject | Financial statements -- Case studies | en_GB |
dc.subject | Payment -- Case studies | en_GB |
dc.title | A study of alternative and FinTech payment solutions for airlines | en_GB |
dc.type | article | en_GB |
dc.rights.holder | The copyright of this work belongs to the author(s)/publisher. The rights of this work are as defined by the appropriate Copyright Legislation or as modified by any successive legislation. Users may access this work and can make use of the information contained in accordance with the Copyright Legislation provided that the author must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the prior permission of the copyright holder | en_GB |
dc.description.reviewed | peer-reviewed | en_GB |
dc.identifier.doi | 10.35808/ijfirm/202 | - |
dc.publication.title | International Journal of Finance, Insurance and Risk Management | en_GB |
Appears in Collections: | Scholarly Works - FacEMAIns Volume 9, Issue 3-4, 2019 |
Files in This Item:
File | Description | Size | Format | |
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A_study_of_alternative_and_FinTech_payment_solutions_for_airlines.pdf | 423.52 kB | Adobe PDF | View/Open |
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