Impacts of job stress and dissatisfaction on turnover intention. A critical analasys of logistics industry – evidence from Vietnam

Abstract

Purpose: This paper's purposes are to recognize relations between job stress, dissatisfaction, and intention to quit the job of employees at Logistics enterprises in Vietnam (VLE). The job stress's determinants that have been tested by this research include roles of leadership, work relationship, work pressure, and time pressure. Methodology/Approach: To conduct this study, the author has used qualitative and quantitative research methods to adjust and inspect the scales, models of theory showing its relations and impacting factors. This study is examined on a valid sample of 331 among 378 employees currently working in VLE. Using Confirm Factor Analysis, Structural Equation Modeling (SEM) with AMOS to affirm variables' relationship. Research findings disclose a close connection between the constructs of the model. Findings: This study strongly confirms three scales of the variables: "job stress," "job dissatisfaction," and "turnover intention" remain valid and reliable. Moreover, there has been a significant relationship between them. From the research results, managers in VLEs have to be aware of and identify harmful factors affecting employees, thus preventing them from quitting the job. If there is a timely and appropriate solution, it would decrease job dissatisfaction and improve their commitment. Originality/Value: Shaping employee turnover intention shows a certain dynamic in the way employees’ function in the organization. The fact is that changes in the area of resources and requirements modify individual employees and the organization's function. Additionally, this research proposes a better insight into the process of dissatisfaction mediates the interconnection between organizations' etiquette and employees' behavior, with special reference to the logistics sector in Vietnam.