Event: The Truth About Chatbots: Research-Backed Insights into Customer Perceptions for Industry Professionals

Date:  Wednesday 27 November 2024

Time:  13:00-14:00

Venue: Online (Zoom)

The online event "The Truth About Chatbots: Research-Backed Insights into Customer Perceptions for Industry Professionals" is designed to provide key insights into how customers perceive chatbots.

It will present findings from academic research on customer attitudes, expectations, and tolerance towards chatbots. Additionally, it will offer recommendations for optimising chatbot interactions to improve customer satisfaction.

The session includes a Q&A to discuss the practical implications for industry. The event is free of charge but requires prior registration, which is available online.