Photo: Esplora Malta
Through an independent exercise carried out by the Quality of Service Directorate, within the Office of the Prime Minister, it was positively noted that the services offered by Esplora Interactive Science Centre in 2022 were deemed as ‘excellent’. The Science Centre received an overall score of 89.2% and all areas covered by the comprehensive exercise received a 5-star rating.
The Science Centre managed to obtain an overwhelming score higher than 90% in areas relating to Access, Communication, Empathy, Competence, Courtesy, Reliability and Responsiveness. The mystery shopping exercise revealed that the overall quality of service provided to customers in 2022 was ‘excellent’.