Key performance indicators (KPIs) are widely used across organisations. But are they fully understood in how they can properly shape, improve or even undermine organisational systems and outcomes? This book presents a framework and tools for measuring and managing performance at various levels within an organisation, and helps managers rethink the ways KPIs can be implemented to meet organisational goals. With a universal framework applicable to both the private and public sectors, the book will be relevant to HR and operational managers, and organisational leaders and public administrators at all levels.
“This book provides a practical, well-designed, comprehensive and highly adaptable framework for creating a relevant performance management system in any enterprise, whether private or public. I therefore recommend it to all administrative and operational managers in private entities, to public administrators at any level and also to anyone else who is seriously interested in the significant area of key performance indicators.”
Prof. Peter J Baldacchino Ph.D. (Lboro.), M.Phil. (Lboro.), F.C.C.A., F.I.A., C.P.A., Faculty of Economics, Management & Accountancy, University of Malta
“This book delivers the most practical and straightforward examples I have ever read. It outfits you with a new way of seeing and working by using innovative performance management tools, including AI – sparking creativity and innovation within the workplace. Simply a breath of fresh air! I would recommend this book to all leaders of government entities, private companies, and academics alike.”
Renzo Farrugia B.Accty (Hons, MBA (Henley), CPA, FIA., Senior Manager, Malta Investment Management Company Limited.
More information is available online.