Strategic Theme VIII. Services and Administrative Support - Technology-based Services

University Strategic Plan 2022-2025

Achieving Excellence in Information and Communications Technology

This section is part of the Strategic Plan 2020-2025, which sets out the goals and priorities for the University, its faculties, departments, centres, institutes and schools.

The University will continue to align its provision of information technology towards the Information Technology Infrastructure Library (ITIL) best-practice management framework and tools to ensure high-quality, reliable services are provided in a systematic and professional manner. Policies and processes will be documented, and information communicated to stakeholders. The University will be adopting the use of service desk software that is ITIL-based and will make this tool available for use by other service departments. It is crucial to have good coordination across the various management structures, to make sure that all stakeholders are well informed and involved in projects.

The ICT infrastructure, systems and facilities will continue to be developed and maintained, providing a robust, resilient and efficient technology platform to support the current and future needs of the University. This will include supporting the University’s new buildings projects, as well as the systematic refurbishment of technology-enhanced learning spaces.

We will implement technologies and ICT practices that will make the University more energy-efficient and sustainable. This will include measures to reduce paper and ink through more sustainable printing facilities and the use of digitised systems. 

In a highly competitive labour market, retaining high-calibre technical staff will continue to remain a significant challenge. We will seek ways to further empower and engage our personnel. The University will continue to develop the staff structure in the area of information technology to ensure that they have strong managerial and technical career development paths. Enhanced performance and line management will be promoted through mentoring, training, integrated service management and project management.