Browsing by Subject Customer services -- Malta
Showing results 1 to 17 of 17
| Issue Date | Title | Author(s) |
| 2004 | Analysing customer profitability in the financial services sector | Cachia, Mary Anne (2004) |
| 2006 | Customer Care Service in the pensions section at the Department of Social Security | Borg, Gaetano (2006) |
| 2012 | Customer profitability analysis within the banking sector | Cini, Jaclyn |
| 2006 | Customer satisfaction : a case study of guest satisfaction at Malta Hilton | Gatt, Nicholas (2006) |
| 2004 | Customer service : loyalty and satisfaction | Pace, Fiorella (2004) |
| 2016 | Enhancing training and development practices at Air Malta : the passenger handling section | Cachia, Alberto Anthony |
| 2012 | The impact of direct marketing on customer relationship management | Grech, Carmen (2012) |
| 2021 | The implications of social media on customer service in local commercial banks | Brincat, Luke (2021) |
| 2013 | An investigation into service quality at a financial services company | Cutajar, Charlene (2013) |
| 2017 | Project management with global virtual teams : challenges and opportunities for small local business | Borg, Etienne |
| 2015 | Quality management in five star hotels : a case study : Intercontinental hotel Malta | Olaolu, Joseph Mathew |
| 1995-02 | Quality of a service, customer’s expectations and perceptions | Caruana, Albert |
| 2013 | Service quality, the intention to recommend and to stay : a study of Go (mobile) customers | Cachia, Jeffrick (2013) |
| 2018 | The significance of artificial intelligence in the public sector : a study targeting the delivery of customer service in government ministries and agencies | Axisa, Clayton |
| 2005 | Tourism loyalty : the effect of service quality and value | Abdilla, Mark George (2005) |
| 2020 | Understanding how the utilisation of a private 5G network in hotels would optimise operating processes and refine customer-centric services | Guenther, Karsten (2020) |
| 2016 | The wealth management industry in Malta : services offered by banks and other financial providers | Azzopardi, Frankie |
