Solving the problem of credit defaults in retail sector

Abstract

The article analyzes dynamics of the volume and annual rate of loan delinquency of the country’s population for intermediate quarter dates, compares default retail credit portfolios with similar portfolio of organizations, and determines the main reasons for appearance of population’s debts before banks. It is concluded that it is necessary for banks to focus on development of their own tools and technologies of payment recovery, related to determination of early problematic debt for the purpose of taking preventive measures for preventing the appearance of past-due debts, which is possible under the condition of investing money assets into own analytical and technological tools. An approach to segmentation of debts and factors that could be used as indicators in the process of accompanying and servicing of credits are offered.