Process approach in managing the quality of education

Abstract

Purpose: The aim of the article is to present a proposal for a model of educational quality management system using a process approach for technical universities too. Design/Methodology/Approach: The theoretical part of the article discusses the issue of an education quality management system for technical universities in terms of processes. Further, the activities carried out by universities in the field of the teaching process were identified. A top-down method was used to define the general areas of the universities' didactic activities. In the next stage, the processes carried out at a technical university were divided into managerial, core and suppository ones. Findings: On the basis of a case study, it is possible to apply a process approach to the management of educational activities. Practical Implications: The proposed system of education quality management using a process approach together can be implemented in every technical university. Originality/value: The research conducted at a selected technical university allowed for the development of an original model of an education quality management system based on a process approach. This is a new model proposed for an institution operating in the field of higher education. In practice, such institutions are managed based on classical, vertical, and organizational structures.