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DC Field | Value | Language |
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dc.contributor.author | Buhagiar, Kristina | - |
dc.contributor.author | Pace, Lisa A. | - |
dc.contributor.author | Dingli, Sandra M. | - |
dc.date.accessioned | 2022-01-11T14:53:43Z | - |
dc.date.available | 2022-01-11T14:53:43Z | - |
dc.date.issued | 2021 | - |
dc.identifier.citation | Buhagiar, K., Pace, L., & Dingli, S. (2021). Service innovation : a knowledge-based approach. In Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2021) - Volume 3, pp.119-125. SCITEPRESS–Science and Technology Publications. | en_GB |
dc.identifier.issn | 2184-3228 | - |
dc.identifier.uri | https://www.um.edu.mt/library/oar/handle/123456789/86744 | - |
dc.description.abstract | Service innovation is generally conceptualized as a complex construct, the emergence of which is perceived as heterogeneous, situated and path-dependent on hard-to-replicate intra- and inter-organizational knowledge resources and processes. Due to the multidimensional nature of service innovation, studies in service innovation theory have generally explored the service innovation process by applying the capabilities approach, which focuses on firm-level routines for knowledge reconfiguration and service innovation, or by applying a sociological orientation, where emphasis is placed on investigating the role of human actors and human interactions in knowledge reconfiguration and service innovation. Building on these two approaches, this paper proposes a conceptual model on the service innovation process grounded in a knowledge-based approach. Emphasis in this model is placed on knowledge as a key resource and input to the service innovation process, while through bridging firm-level capabilities with individual-level processes, the multi-levels through which knowledge reconfiguration and service innovation may occur are illustrated. | en_GB |
dc.language.iso | en | en_GB |
dc.publisher | SCITEPRESS – Science and Technology Publications | en_GB |
dc.rights | info:eu-repo/semantics/restrictedAccess | en_GB |
dc.subject | Knowledge, Sociology of | en_GB |
dc.subject | Knowledge, Theory of | en_GB |
dc.subject | Knowledge management | en_GB |
dc.subject | Service industries -- Management | en_GB |
dc.title | Service innovation : a knowledge-based approach | en_GB |
dc.type | conferenceObject | en_GB |
dc.rights.holder | The copyright of this work belongs to the author(s)/publisher. The rights of this work are as defined by the appropriate Copyright Legislation or as modified by any successive legislation. Users may access this work and can make use of the information contained in accordance with the Copyright Legislation provided that the author must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the prior permission of the copyright holder. | en_GB |
dc.bibliographicCitation.conferencename | 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management | en_GB |
dc.description.reviewed | peer-reviewed | en_GB |
dc.identifier.doi | 10.5220/0010652900003064 | - |
Appears in Collections: | Scholarly Works - InsDeB |
Files in This Item:
File | Description | Size | Format | |
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Service Innovation: A Knowledge-based Approach.pdf Restricted Access | 770.47 kB | Adobe PDF | View/Open Request a copy |
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