Please use this identifier to cite or link to this item:
https://www.um.edu.mt/library/oar/handle/123456789/86744
Title: | Service innovation : a knowledge-based approach |
Authors: | Buhagiar, Kristina Pace, Lisa A. Dingli, Sandra M. |
Keywords: | Knowledge, Sociology of Knowledge, Theory of Knowledge management Service industries -- Management |
Issue Date: | 2021 |
Publisher: | SCITEPRESS – Science and Technology Publications |
Citation: | Buhagiar, K., Pace, L., & Dingli, S. (2021). Service innovation : a knowledge-based approach. In Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2021) - Volume 3, pp.119-125. SCITEPRESS–Science and Technology Publications. |
Abstract: | Service innovation is generally conceptualized as a complex construct, the emergence of which is perceived as heterogeneous, situated and path-dependent on hard-to-replicate intra- and inter-organizational knowledge resources and processes. Due to the multidimensional nature of service innovation, studies in service innovation theory have generally explored the service innovation process by applying the capabilities approach, which focuses on firm-level routines for knowledge reconfiguration and service innovation, or by applying a sociological orientation, where emphasis is placed on investigating the role of human actors and human interactions in knowledge reconfiguration and service innovation. Building on these two approaches, this paper proposes a conceptual model on the service innovation process grounded in a knowledge-based approach. Emphasis in this model is placed on knowledge as a key resource and input to the service innovation process, while through bridging firm-level capabilities with individual-level processes, the multi-levels through which knowledge reconfiguration and service innovation may occur are illustrated. |
URI: | https://www.um.edu.mt/library/oar/handle/123456789/86744 |
ISSN: | 2184-3228 |
Appears in Collections: | Scholarly Works - InsDeB |
Files in This Item:
File | Description | Size | Format | |
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Service Innovation: A Knowledge-based Approach.pdf Restricted Access | 770.47 kB | Adobe PDF | View/Open Request a copy |
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