Aiming to continuously improve its services and activities, the Quality Assurance Committee explored a Business Intelligence (BI) solution initiative. BI was considered to be the key technology that would allow the University of Malta to understand, take decisions and act on the information received from, and stored in, several sources. The BI initiative is believed to consolidate and further enhance the University’s arrangements for the systematic collection, analysis and evaluation of key information about its students and staff. This smooth and robust process will inform the University’s decision-making in planning and managing academic and academic-support services related to students and staff.

After the successful completion of the pilot stage with seven FICS being involved in the BI information sessions and capacity-building programmes and based on the positive feedback, the BI project has been expanded to all the FICS at UM. It is believed that the implementation of the BI system will be a considerable improvement for the data and information management at the University.